Simply log in to your account and select “View Order Status.” Once your order has shipped, you’ll receive a tracking number via email to monitor your delivery.

We ship globally and across Australia using Australia Post. Yes, we deliver to PO Boxes (via Australia Post only) and now offer Australia Post Collect for pickup at designated locations. Please ensure your delivery address is correct, as once shipped, it can’t be changed.

First, check your tracking information in your shipping confirmation email. Still delayed? Contact your local courier, then reach out to us at hello@mercierre.com, and we’ll gladly assist.

FULL PRICE PURCHASES

Yes, full-priced items are eligible for refunds.

Please email hello@mercierre.com within 14 days of receiving your order to request a return. All returns must be in original condition with tags still attached.

Returns are processed within 5 business days of receipt. You’ll be notified by email once your refund or exchange is complete. Please allow an additional 3–5 business days for your bank to process the transaction.

We accept PayPal, AfterPay, Apple Pay, Shop Pay, Visa, Mastercard, and AMEX.

All orders are charged in your own domestic currency.

We use standard international sizing. Our garments are designed to hug the body and enhance your natural silhouette. Many styles are tapered at the hem, so always step into your dress for the perfect fit. 

We always recommend sizing up if you're in between sizes, especially with Nookie styles. Our designs are form-fitting and crafted with structured fabrics to sculpt your silhouette, so a little extra room ensures the perfect fit and comfort.

Absolutely. Your data is protected with high-level SSL encryption. We never share, sell, or distribute your information. For orders over a certain value, we may reach out to verify the purchase as an extra security measure.