Returns must be lodged and posted within 14 days of delivery.

Full-priced and Sale items
International exchanges, Domestic exchanges, or refunds.

Orders placed using the Welcome Discount are treated as full-priced.

Exchange 
Your new item is dispatched within 1–2 business days of lodging your return. This timeframe does not apply to pre-order items, which are dispatched on the release date shown on the product page.

Your return must be posted within 14 days of lodging. If it is not, your card is charged for the value of the returned item.

Refund 
return processing fee applies
Refunded to your original payment method, less a return processing fee of $15 AUD (Australian orders) or $40 USD (international orders). Original and express shipping fees are not refunded. 

The return processing fee applies to refunds only.

Please note that the customer is liable for any shipping costs for any returns. We are not liable for any shipping costs for any returns made by the customer. Shipping costs for any returns may vary depending on location. 

Items must be unworn, unwashed, unaltered and undamaged, in original condition with all tags attached, and free from makeup, fake tan, deodorant, perfume, body oils, hair, stains or odours. Swimwear is accepted only where the hygiene sticker and swing tag remain intact.

Returns that do not meet these conditions, or that are lodged or posted outside the 14 day window, will be refused and sent back to you at your cost.

Please contact support@mercierre.com for returns or exchange inquiries. We will aim to reply within 24-48 hours. 

Items must be unworn, unwashed, unaltered and undamaged, in original condition with all tags attached, and free from makeup, fake tan, deodorant, perfume, body oils, hair, stains or odours. Swimwear is accepted only where the hygiene sticker and swing tag remain intact.

Returns that do not meet these conditions, or that are lodged or posted outside the 14 day window, will be refused and sent back to you at your cost.

Allow up to 5 business days from the date your return arrives at our warehouse. You will be notified when it is received and again once processed. Refunds may take a further 5–10 business days to appear, depending on your bank.

Contact us at support@mercierre.com for damaged or faulty items. 

Where a fault is confirmed, we will repair or replace the item, or issue a full refund. No return fee applies, and original shipping is refunded.

Faults do not include general wear and tear, damage caused by accident, misuse, jewellery or accessories, or failure to follow the garment care instructions. Mercierre is not responsible for damage caused by third-party dry cleaners.

Where a refund is approved, remaining scheduled payments are cancelled or adjusted and payments already made are refunded, less the return processing fee and original shipping. Where you choose an Exchange, your payment plan continues and remaining instalments are still payable.

Duties and taxes on international orders are collected at checkout and are not refunded, as these are levied by your local customs authority.

We review return activity from time to time. Where activity is inconsistent with the intended use of this policy, for example repeated high volume returns, items returned in a different condition, or returns that do not match the original order, we may request further information before processing, or limit the return options available to you.